Terms & Conditions
Introduction
The following General Terms and Conditions apply to the website. Lysti Casino (the “Site”). Before using any of our services, please read these Terms carefully. Your continued use of the Site and the products and services available thereon constitutes your acknowledgment of and agreement to these Terms.
The website www.lysti.com (the “Operator”, the “Company”, “we”, “us”, “our”, “Lysti”) is operated by Njord Vantage Services LTD, company registration number: HE413535, address: Neptune House, Floor 1, Apartment 11, Zakaki 3045 Limassol, Cyprus. The Operator’s email address is [email protected]. The Operator provides its services with an online gaming license issued by the Estonian Tax and Customs Board for an indefinite period. License numbers HKL000400 and HKT000071.
The Terms are published in multiple languages. The English version of these Terms is the controlling version and shall apply in all situations. In the event of any conflict between translations, the English version shall prevail and be legally binding.
The Customer (or “you”) is a natural person who is at least 21 years of age or at least the age defined in the person’s own legal system (whichever is lower), and who has registered and been approved as a gaming customer with the Operator. In order to use the games offered by the Operator, the customer is required to have deposited money into the Operator’s bank account.
The games offered by the Operator are chance-based: Casino, Live Casino, Jackpot and other games may appear on the Website from time to time.
The Player’s gaming account on the Website is intended for managing the Player’s gaming expenses and for the return and payment of winnings. The Gaming Account may only be used for gaming. The Operator reserves the right to limit transfers to the Player’s Gaming Account at any time for security reasons.
By using the services provided by the operator under these Terms and Conditions, the player accepts the privacy rules established by the operator.
These terms and conditions are governed by the laws of the Republic of Estonia.
Changes to the terms and conditions
These Terms are effective as of January 23, 2023 and were last updated on September 27, 2023.
The current Terms and Conditions may be amended by the Company from time to time. The Company will, where possible, notify players of any material changes. However, please check the Terms and Conditions page regularly for any updates.
Changes will take effect immediately upon posting on the Website.
Using the Casino’s services after changes have been posted constitutes confirmation of your acceptance of those changes.
Currencies
We only accept payments in the approved currencies listed on the Website.
Who can play on the website?
The website only accepts players from those countries and geographical regions where online gambling is legal.
There are certain territories from which we block access. Our list of blocked territories does not necessarily reflect the jurisdictions in which we have assessed legality; the fact that a territory is not blocked does not constitute a guarantee on our part that participation there is legal. We reserve the right to change the list of countries from which we do not accept users of the Services from time to time, in our sole discretion.
Access to or use of the Site and/or the Services may be illegal in certain countries, regardless of your age. It is your responsibility to determine whether your access to and/or use of the Site complies with the applicable laws of your jurisdiction, and you confirm to us that your use of the Services is not illegal in the territory from which you use them. We accept no responsibility for any games and/or bets placed illegally and you warrant that you have the legal right to participate in any games and to place bets from the jurisdiction in which you reside.
Players from Afghanistan, Albania, Algeria, American Samoa, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bonaire (St. Eustatius and Saba), Bosnia and Herzegovina, Botswana, Bouvet Island, British Indian Ocean Territory, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo (Democratic Republic), Cook Islands, Costa Rica, Ivory Coast, Croatia, Cuba, Curaçao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Faroe Islands, Fiji, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island, Holy See (Vatican City State), Honduras, Hong Kong, Iran, Iraq, Israel, Italy, Jamaica, Jordan, Kazakhstan, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lesotho, Liberia, Libya, Lithuania, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Montenegro, Montserrat, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, Northern Mariana Islands, Oman, Pakistan, Puerto Rico, Réunion, Romania, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, São Tomé and Príncipe, Senegal, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Georgia and the South Sandwich Islands, South Sudan, Spain, Sri Lanka, State of Palestine, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland (Eswatini), Switzerland, Syria, Taiwan, Tajikistan, Tanzania, East Timor, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, US Virgin Islands, Uganda, United Kingdom, US Minor Outlying Islands, United States (and its dependencies), Uzbekistan, Vanuatu, Venezuela, British Virgin Islands, Wallis and Futuna, Western Sahara, Yemen, Antarctica, North Macedonia, Moldova, Mongolia, Kenya, Kiribati, Lebanon are prohibited from playing for real money at Lysti. The casino cannot guarantee the successful processing of withdrawals or refunds if a player violates this restricted country policy.
Registration of a gaming account is only permitted from countries listed in the country list on the Website’s registration form.
The Company reserves the right to request proof of age from the player and to restrict access to the website or close the player’s account for those players who do not meet the requirement.
We only accept players who are 21 years of age or older (or the higher legal gambling age in your jurisdiction). It is the player’s responsibility to check the applicable laws and regulations in their jurisdiction regarding age limits for online gambling.
To play the Games on the Website, you must be an actual person. You cannot be a company or other legal entity. You must play on your own and in a non-professional capacity.
Game availability
Some games may be unavailable in certain jurisdictions according to the game providers’ policies. This may change over time.
Game rules
The Player confirms that he/she knows and understands the rules of the games offered through the Website. It is the Player’s responsibility to know the Return to Player Percentage (RTP) of each game.
Fees and taxes
The player is responsible for paying all taxes and fees applicable to winnings under the laws of the player’s jurisdiction of residence. If a user makes a deposit but does not place any bets, the Site reserves the right to cover our fees if the user requests a withdrawal.
All deposits must be wagered 1x before withdrawal.
Disclaimer
The Company is not responsible for unstable or lost internet connections, hardware or software failures, or other technical errors that may limit the player’s access to the website or prevent uninterrupted play.
The Player is fully aware that gambling on the Website may result in financial losses. The Company is not liable for any financial damages arising from the use of the Website.
In the unlikely event that a bet is confirmed or a payment is made in error by the Website, the Company reserves the right to void any bet containing such an error or to correct the error by settling the bet on the correct terms that would have applied when the bet was placed had the error not existed.
The Company takes all measures to protect the Player’s personal data from unauthorized use and makes it available only to those parties involved in providing gaming services through the Website. However, the Company is not responsible for how the information is subsequently processed by third parties, such as third-party software providers or affiliates. The processing of the Player’s personal data by such parties is subject to their own terms and conditions, if any. Please read our cookie policy and privacy policy.
The Player acknowledges that the Casino is the final deciding party regarding whether you have violated the Casino Terms in a manner that results in suspension or permanent exclusion from participation on the Website.
If we mistakenly credit a Player Account with winnings that do not belong to you, whether due to technical error, error in winning tables, human error or otherwise, the amount remains the property of the Company and will be deducted from the Player Account. If you have withdrawn funds that do not belong to you before we discover the error, the amount incorrectly paid out will (without prejudice to any other remedies) constitute a debt owed to us by you. In the event of an incorrect credit, you are required to notify us immediately by email.
The Casino, its directors, employees, partners, service providers:
– do not warrant that the software or Website are fit for their purpose,
– do not warrant that the software and Website are error-free,
– do not warrant that the Website and/or games will be accessible without interruption,
– are not liable for any loss, cost, expense or damage, direct or indirect, special, consequential or otherwise, arising in connection with your use of the Website or participation in the games.
You hereby agree to fully indemnify the Casino, its board of directors, employees, partners and service providers from and against all costs, losses, damages, claims and liabilities that may arise in connection with your use of the Website or participation in the Games.
Use of the player’s account
A player may only create one (1) personal user account. If multiple accounts are created, the accounts will be terminated and all payouts will be stopped. Any refunds, winnings or bonuses received by the player while a duplicate account was active may be reclaimed by us, and the player agrees to refund upon request any funds withdrawn from the duplicate account. The player may not grant any third party access to his/her account or allow any third party to use the Website, including but not limited to minors. Please read our bonus conditions .
After opening your account, you must not disclose your username and password to anyone else. The Player is responsible for all actions on and related to his account even if performed by a third party, and accepts that the Company is not obliged to make a refund in such a situation.
Player funds are held in separate accounts and are not mixed with the company’s funds.
If you use methods intended to circumvent fraud or security checks or other restrictions, all gaming activity (including bonuses) will be voided and, depending on the payment method, we reserve the right to charge fees to cover payment services used.
Anti-fraud policy
If the player is suspected of fraudulent actions, including but not limited to the following, the Company reserves the right to terminate the player’s account and stop all payouts. This will be done at the Company’s sole discretion and the player will be informed via telephone or email according to the details provided during registration. The Company also reserves the right to inform regulatory authorities.
– participation in collusion with other players,
– development of strategies for improper profits,
– fraudulent actions against other online casinos or payment providers,
– chargeback procedures or dispute of payments,
– other forms of cheating,
– known bankruptcy in the home country,
– incorrect personal data during registration.
The casino administrator reserves the right to call players when deemed necessary for verification. If the phone number is invalid or missing and fraud is suspected, the account may be closed and winnings confiscated. If the player does not complete the process within two weeks, the account will be permanently closed and the winnings will be confiscated without the possibility of re-entry; remaining funds may be forfeited. If the customer’s country deviates from the IP address used to receive registration free spins, the casino reserves the right to close such accounts and withhold winnings. In the case of duplicate accounts with bonuses, the same ID, use of more than one account in the same browser or the same game schedule across multiple accounts, accounts may be terminated and winnings withheld. If a customer or group is suspected of taking advantage of offers for promotional abuse, Lysti reserves the right to cancel the bonus and associated winnings.
The Casino has a zero tolerance policy towards advantage gambling. A player who attempts to take advantage of welcome offers and/or other promotions accepts that the Company may void bonuses and winnings from such bonuses for the following reasons:
– use of stolen cards,
– chargebacks,
– creation of multiple accounts to benefit from promotions,
– incorrect registration details,
– other actions that may harm the Casino.
If you become aware of any errors or deficiencies in the software, you undertake not to exploit them and to report them to the Website administration. Failure to do so entitles the Casino to full compensation for all costs related to the error/deficiency, including costs associated with the failure to report them.
Please note that if you request a withdrawal but the total of bets placed since your last deposit is less than 1x the deposit, the Casino reserves the right to charge transaction processing fees for deposits and withdrawals. This is at the Casino’s sole discretion.
The Casino reserves the right to close your Player Account and refund the balance, less any relevant withdrawal fees, at its absolute discretion and without any obligation to give reasons or provide prior notice. The Casino reserves the right to withhold payments if there is suspicion or evidence of manipulation of the Casino system.
Criminal charges may be brought against users or other persons who have manipulated or attempted to manipulate the casino system. The Casino reserves the right to terminate and/or change any games or events offered on the Website.
Verification
You warrant that:
– you are at least 21 years of age or older as required by applicable law (“Legal Age”). Upon account opening, you must confirm that you meet the minimum age in your jurisdiction,
– you are the rightful owner of the funds in your Account,
– the information provided upon account opening is accurate,
– you are a resident of a jurisdiction where gambling is permitted, and
– the funds deposited are not derived from illegal activities.
All transactions on the Website are checked to prevent money laundering and other illegal activity.
The Company complies with laws, regulations and guidelines to prevent money laundering and terrorist financing. Suspicious transactions are investigated and, where necessary, reported to the relevant Financial Intelligence Unit (FIU). In such cases, the Company is prohibited from informing players or third parties that an investigation is taking place or may take place. In the event of suspicious transactions, the Company may also freeze, block or close the affected accounts and withhold funds in accordance with law and/or regulatory requirements.
The website reserves the right to withhold payments to/from a player’s account until identity, age and place of residence have been verified.
By agreeing to the Terms, you authorize the Company to perform necessary verification checks (the “Checks”), including through third parties (including regulators), to confirm your age, identity and contact details and to combat money laundering.
By agreeing to these terms and conditions, you authorize us to provide your personal information to such third parties, who will keep records of the information we provide.
In some cases, the Company may need to contact you for additional information to complete the Verifications. If you are unable or unwilling to provide such information, we may suspend your Account until the information is provided or permanently close the Account. In addition, you will be required to provide identification documents when you reach EUR 2,000 in cumulative withdrawals.
Acceptable documentation for the Checks:
– Passport, national ID card or driving license along with a recent bill (e.g. gas, phone, insurance) no more than three months old.
– Proof of payment – depending on deposit method (copy of card used, e-wallet screenshot or recent bank statement).
– Additional verification may be required, such as proof of funding of e-wallet accounts.
If, after identity verification, it is found that your account details do not match, the Company reserves the right to immediately close or block the Player Account; winnings and bonuses will be cancelled and, depending on the circumstances, any remaining deposits will be refunded.
Deposit
Lysti offers several payment methods and the gaming account can be funded via the methods available on the Website at the time of deposit. Please contact support at [email protected] for information on the appropriate methods for your country.
Lysti does not accept third party payments. You must make deposits from payment methods registered in your own name. If the Company determines during security checks that this condition has been violated, winnings will be confiscated and original deposits will be returned to the owner of the payment account. Lysti is not responsible for lost funds deposited from third party accounts.
The minimum deposit is €20 or equivalent in another supported currency. The maximum amount depends on the chosen method. When funding in a currency other than your account currency, the Player is responsible for exchange fees.
Lysti does not guarantee that all payment methods are always available. Please visit the “Payment Method” tab for current options, minimum amounts and fees. Your bank/payment provider may charge additional fees according to their terms.
Withdrawal/Refund Policy
We reserve the right to pay a withdrawal via a method other than the one you specified. You must use the same account used for deposit when withdrawing from the Player Account. No interest is paid on funds in the Player Account regardless of the holding period. By law, we ensure that deposited funds come from your account and that withdrawals are made to the same account from which the deposit came.
Withdrawals can be made via the methods available on the Website at the time of withdrawal.
The standard minimum withdrawal is €20 or equivalent. The maximum amount depends on the payment method. If the requested amount exceeds the limit of a particular method, the withdrawal may be made in installments. We process withdrawals as quickly as possible; however, some options may take up to 5 banking days.
See the “Payment Method” tab for current withdrawal methods and fees.
The casino reserves the right to charge a service fee on withdrawals.
The Casino reserves the right to verify your identity before making a withdrawal and to hold withdrawals until the identity has been verified. If false personal information is provided, withdrawals may be refused and the Player Account may be closed; this will be notified via email. If requested documents are not provided within two weeks of the withdrawal request, the withdrawal will be cancelled and the account deactivated. The Casino may then suspect illegal activity, fraud, incorrect information or other cheating and has the right to cancel bets and winnings, or use account funds to compensate for its own or third party losses.
If the deposit was made by credit/debit card and the withdrawal amount is equal to or less than the deposited amount, the payment may be made back to the card. The excess amount will be paid via an alternative method.
Please note that withdrawals can only be made via the method used to deposit. If it is not available for withdrawal, alternative methods will be offered.
Refund is the return of funds from the Company’s account to the User’s account and is initiated/executed by the Company itself. The bank or acquirer does not participate in dispute resolution between the Company and the User in these cases.
The company itself decides on the refund; no fines are paid to the bank, but transfer and exchange fees are lost.
Examples of reasons for a refund request, if substantiated:
– Money has been added to your account by mistake,
– Money has been taken from your card fraudulently and wagered without your knowledge,
– User did not receive product/service after wagering,
– Services have not been provided in full, etc.
A refund request can only be considered if it is made within 24 hours of the transaction date and if the funds have not been used on the Website.
The Company reserves the right to refuse a refund or reinstate the transaction until the User’s identity and the payment method to which the request relates have been verified.
The User agrees that the Company may, for such verification, request identification and/or proof of ownership of the payment method used. If documents are not provided within five (5) days of the request, the Company reserves the right to close the account and withhold the funds in the gaming account.
Contact our support via email: [email protected]
Inactive accounts
Accounts with a preserved balance are reviewed regularly and we will attempt to notify you via registered email of any remaining funds. If an account remains inactive (no bets, transactions, valid withdrawals or deposits) for at least 12 months, it will be classified as “inactive” and an administrative fee of up to €10 or equivalent per month will be charged thereafter. You will receive an email at least 30 days before the first deduction. Deductions will cease if you reactivate the account, but any fees already charged will not be refunded. Reactivation is achieved by making one or more bets or transactions, including a valid withdrawal or deposit. You may withdraw eligible funds held on your behalf at any time.
Player’s responsibility
The User fully understands the provisions of this Agreement and shall comply with them.
The player confirms that the information in the casino’s personal account is correct.
The player guarantees that he/she is 21 years of age or older, and meets the legal requirements in his/her home country for participation in games.
The player is responsible for the security of login details for the gaming account as well as for the security of social media accounts used for gaming at the Casino.
The Player acknowledges that he/she only has one active account with the Casino.
The player may not disclose login details to third parties or allow third parties to play through the player’s account.
The player confirms that he/she is not a casino employee or a relative of a casino employee.
The player accepts the risk of losing money when playing.
The player is responsible for all actions performed at the Casino via the player’s account.
The Player undertakes not to carry out illegal financial transactions, money laundering or other actions in violation of applicable law via the Casino.
The player agrees that third party funds are not used to top up the casino account.
The Player agrees that the Casino has the right to request additional verification of identity or activities on the Website.
The Casino has the right to cancel the player’s bet if:
– the player or a third party can influence the outcome,
– the player or a related third party violates the Terms,
– the outcome is due to illegal actions,
– the bet was placed during a technical error.
If the player violates these rules or if the Company has reasonable grounds to believe that the rules have been violated, the Casino reserves the right to block the account, cancel bets, refuse to pay out winnings or use funds in the player’s account to compensate for its own losses incurred.
Complaints procedures
If you encounter any problems or wish to file a complaint, please contact support at [email protected] or as directed on the Website. Please describe your issue in as much detail as possible for faster processing.
In the event of a dispute, you agree that server logs and records are the final authority in determining the outcome of a claim. If the on-screen result differs from the game server, the result logged on the game server will prevail. Our records are final evidence of the terms and conditions of your participation and the results thereof. When we contact you in such a dispute, we will use any of the contact details in your Player Account.
Our goal is the best customer experience in the industry and we therefore hope that complaints will be avoided. Complaints are handled by support and, if necessary, the case is escalated within the Casino’s organization if support cannot resolve it immediately. The Operator handles all requests from the Estonian Tax and Customs Board regarding the implementation of the Operator’s games or actions by the Operator’s representative.
Intellectual property rights
All content on the Website is subject to copyright and other rights owned by the Casino or used under license from third party rights holders. Downloadable or printable materials may only be downloaded to one (1) personal computer and printed for personal, non-commercial use.
Use of the Website does not grant the player any rights to any intellectual property rights (e.g. copyright, know-how or trademarks) owned by the Casino or third parties.
The player is solely responsible for any damages, costs or expenses incurred as a result of prohibited activities.
Any use or reproduction of company names, trademarks, logos or other creative materials on the Website is prohibited.
Invalidity of individual provisions
If any part of the Terms becomes invalid, illegal or in any way loses its validity, the affected provision shall, to the extent applicable, be severed from the remaining provisions, which shall continue to be in full force and effect by law.
Jurisdiction
These Terms and Conditions have been prepared in accordance with and are governed by Estonian law. The Player accepts without reservation that all disputes (including claims for damages and counterclaims) shall be settled in Estonian courts. Disputes may concern the origin, validity, effects, interpretation or functions, or legal relationships defined in the Terms and Conditions, or otherwise arising out of them.
Responsible gaming
We want the player to enjoy the experience while at the same time being aware that problem gambling can have social and financial consequences. That is why we offer a complete concept for responsible gambling . The player must understand that gambling can lead to loss of money. Gambling can be addictive. We have created tools to make gambling safer:
Setting financial limits.
– Deposit limit: Allows the player to limit how much can be deposited during a certain period.
– Betting limit: Allows the player to control how much can be wagered in total during a period of time.
– Loss limit: Limits how much of the real money deposited can be lost; winnings are taken into account in the calculation.
The above limits can be set for a day, a week or a month. You can change your limits by contacting support. In the event of relief or removal, a 48-hour cooling off period applies. Further restrictions or extensions of the cooling off period will take effect when your request is registered. You can also set your own limits via [email protected] and state the reasons. Limits set via email do not take effect immediately. We will not compensate for any losses incurred between the request and processing.
If you wish to take a break from playing on this Website, please contact support ([email protected]). Self-exclusion/timeout means that your account will be closed for a certain period of time. Self-exclusion/timeout applies only to this Website (however, we may apply the exclusion to other brands under the same license if we deem it appropriate). You must inform us of each website you wish to be excluded from. Exclusions may be temporary or permanent. The easing or removal of a limit requires a 48-hour cooling off (can be extended). Any increase in a limit takes effect immediately. Temporary exclusions may be shortened but still require a 48-hour cooling off. Permanent exclusions may be removed after a 48-hour cooling off. E-mail requested exclusions do not take effect immediately. We do not compensate for losses between the e-mail request and processing. You can self-exclude from all operators registered in Estonia by applying for inclusion in the “Gambling Restricted Players List” (HAMPI). This is intended for Estonian residents. More information: https://www.emta.ee/en/private-client/e-services-tax-literacy/registers-inquiries/setting-restrictions-gambling . If you submit your HAMPI request to us, we will immediately forward it to the Estonian Tax and Customs Board. Requests regarding accounts and self-blockings only apply to the licensed brand you are a customer of and do not include our other websites.
Please note that we do not have information about self-blocks placed on other gaming sites.
We reserve the right to proactively place financial restrictions and even self-exclusions on a player’s account if we deem it appropriate from a responsible gaming perspective. We may also decline requests to remove or ease such restrictions.
Underage Players – We do not allow anyone under the age of 21 to open a gaming account. We do our best to prevent minors from registering. If we discover such an account, we will close it and retain any winnings and bonuses. Deposited funds will be returned (excluding winnings, withdrawals and reasonable costs) to the account from which the funds came.
If you experience that your gambling is becoming problematic, we strongly recommend that you self-block yourself both here and on other gaming sites. Useful information: https://www.begambleaware.org/
Website Filtering – You can restrict access to certain websites to protect children and other vulnerable people from gambling sites. If your computer is used by family/friends who are not allowed to register or who have self-blocked or are vulnerable, consider filtering. Examples:
http://www.netnanny.com/
http://www.contentwatch.com/
https://cybersitter.27labs.com
http://www.betfilter.com/
https://www.gamblock.com/
Data protection policy
By accepting these terms and conditions, the player confirms that he/she has read, understood and accepted our privacy policy in its entirety. ( Privacy Policy )